1.1 What these terms cover. These are the terms and conditions on which we supply goods to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Goods. In these terms references to "goods" means a watch (or watches) and associated items (as defined below) or other item(s) stated in the order.
1.4 Associated items. In these terms references to âassociated itemsâ means items associated with a watch which may include paperwork, strap, bracelet links, user manual, box and/or other items supplied with a watch.
2 Information about us and how to contact us
2.1 Who we are. We are The Watch Club a partnership established in England and Wales. Our address is 4 & 5 Royal Arcade, 28 Old Bond Street, London W1S 4SD. Our registered VAT number is 672 6592 04.
2.2 How to contact us. You can contact us by telephoning 020 7495 4882 or by writing to us at info@watchclub.com or 4 & 5 Royal Arcade, 28 Old Bond Str, London W1S 4SD.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because the item is out of stock or no longer available, because there a legal restrictions or practical difficulties in delivering to your location, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.
3.3 Age restriction: You must be at least 18 years of age to place an order.
4.1 Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the goods accurately, we cannot guarantee that the photographic apparatus used or the electronic device on which you are viewing the image of the goods will accurately reflect the colour, texture, finish or dimensions of the goods.
4.2 Goods packaging may vary. The packaging of the goods may vary from that shown in images on our website.
4.3 Components may not be original. We are not able to guarantee that watch components (such as crystal, winding stem, crown and mainspring), strap, box and other paraphernalia supplied with watches are as originally supplied by the manufacturer with the particular model of watch. Watch components will however be of a type acceptable to the manufacturer or be an appropriate substitute.
4.4 Pre-owned. Unless otherwise stated, all goods are pre-owned.
4.5 Quality of pre-owned goods. Depending on age and natural wear, a pre-owned watch will not necessarily meet the performance standards (for example timekeeping and water resistance) which were claimed by the manufacturer on first sale or which the watch would otherwise have been expected to meet when new.
4.6 Straps. Some watches may have a strap fitted to them which is not the original strap (nor an identical replacement strap) supplied by the manufacturer with the watch. If it is important to you that the strap is original or otherwise the one intended by the manufacturer for use on the particular model, please contact us before placing your order so that we can provide guidance in the context of the watch you are contemplating purchasing.
4.7 Age of goods. Any age stated for the manufacture or first sale of the goods is an estimate only and, although given in good faith, is not guaranteed.
4.8 Water resistance. Please see the guidance below concerning water resistance and follow the manufacturer's guidance. The crown of the watch must be screwed down fully or otherwise secured in accordance with the manufacturer's guidelines before contact with water. Due to age or wear, some watches cannot be rendered water-resistant; in this case our up-to-date assessment should over-ride any made by the manufacturer when the watch was new.
|
Waterproof |
Washing Hands |
Shower |
Bath |
Swimming |
Diving |
|
30m = 3ATM |
Yes |
No |
No |
No |
No |
|
50m = 5ATM |
Yes |
Yes |
Yes |
No |
No |
|
100m = 10ATM |
Yes |
Yes |
Yes |
Yes |
No |
|
200m = 20ATM |
Yes |
Yes |
Yes |
Yes |
Yes |
5.1 Delivery costs. We do not charge for delivery. For deliveries outside the UK please note there may however be additional costs as referred to at 5.4 (below).
5.2 Delivery address. Unless we agree otherwise, delivery shall be to your debit/credit card billing address.
5.3 When we will provide the goods. When you place your order we will contact you to advise you of the likely delivery date. Dates for delivery are estimates. In normal circumstances we will dispatch goods either the same or next business day (excluding any Friday, Saturday, Sunday or bank holiday). Typically delivery will occur, where the delivery address is:
5.3.1 in the UK, the day following dispatch;
5.3.2 in the EU, the next or second day after dispatch;
5.3.3 any other country, may take a few days longer, depending on the specific country.
5.4 Delivery outside the UK. Where we are to deliver the goods to a location outside the UK, you will be responsible for and will have to meet the cost of import charges, customs duties and local taxes, fees and charges in the country or region into which they are to be delivered. We recommend you establish what these may be before you place your order. Where the goods include endangered animal or plant items the exportation of which outside the UK is illegal or subject to a licensing/permit regime (for example crocodile skin watch straps) we will not be able to send that item to you and in such circumstances we will contact you to discuss alternative arrangements, which may include a discount to allow for the cost of a replacement item which is not restricted (for example a calf skin strap).
5.5 We are not responsible for delays outside our control. If our supply of the goods or our performance of our obligations under these terms are delayed, prevented or materially hindered by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay or prevention. Provided we do this we will not be liable for delays or failures caused by the event, but if there is a risk of substantial delay or non-supply of the goods you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
5.6 Examples. Examples of events outside our control include, but are not limited to: acts of God, flooding or other natural disaster; epidemic or pandemic; terrorist attack, riots, war, sanctions or embargo; nuclear, chemical or biological contamination; any law or any action taken by a government or public authority, including without limitation export or import restrictions or failing to grant a necessary licence or consent; interruption or failure of the internet; and delays or non-performance by third parties, including banking providers and delivery services.
5.7 Collection by you. If we have agreed that collection is to be made from our premises, you may collect the goods from us at any time during our working hours of 10.00 to 17.30 on weekdays (excluding public holidays) and Saturdays.
5.8 Receipt of delivery. A signature is required for receipt of the goods when they are delivered to you, which must be by an adult (18 or more years old).
5.9 If you are not at home when the goods are delivered. If no one is available at your address to take delivery, the courier will usually leave you a note informing you of how to rearrange delivery.
5.10 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 8.2 will apply.
5.11 When you become responsible for the goods. Goods will be your responsibility from the time we deliver the goods to the address you gave us or you or your representative collect the goods from us.
5.12 When you own goods. You own goods once we have accepted your order and received payment in full.
6 Your rights to end the contract
6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
6.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods repaired or replaced or to get some or all of your money back), see clause 9;
6.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;
6.1.3 If you have just changed your mind about the goods, see clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
6.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see clause 6.5.
6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 6.2.1 to 6.2.3 below the contract will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:
6.2.1 we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
6.2.2 there is a risk that supply of the goods may be significantly delayed because of events outside our control; or
6.2.3 you have a legal right to end the contract because of something we have done wrong.
6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
6.4 How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the goods, unless you have purchased several goods at the same time and they are split into several deliveries over different days. Where there are such split deliveries you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
6.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 6.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract is completed when the goods are delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for goods not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
7 How to end the contract with us (including if you have changed your mind)
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
7.1.1 Phone or email. Telephone us on 020 7495 4882 or email us at info@watchclub.com. Please provide your name, delivery address, details of the order and, where available, your phone number and email address.
7.1.2 Online. Complete the form on our website.
7.1.3 By post. Print off the pdf and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
7.2 Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to our store at 4 & 5 Royal Arcade, 28 Old Bond Street, London W1S 4SD, post them back to us at 4 & 5 Royal Arcade, 28 Old Bond Street, London W1S 4SD or (if they are not suitable for posting) allow us to collect them from you. Please telephone customer services on 020 7495 4882 or email us at info@watchclub.com for a return label or to arrange collection. When returning the goods you must include any associated items which were included when we sold the goods to you. If you are exercising your right to change your mind you must dispatch the goods within 14 days of telling us you wish to end the contract.
7.3 When we will pay the costs of return. We will pay the costs of return:
7.3.1 if the goods are faulty (where such fault does not arise through misuse or incorrect use occurring after delivery to you) or the goods are misdescribed; or
7.3.2 if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return (including postage, packaging and insurance). Please contact us before returning the goods so we can provide guidance, in particular because we are able to obtain specialist insurance which requires advance notification to the insurer and the processing of the return in accordance with the insurersâ requirements. Note that the insurance (if any) typically provided by mail and courier companies is inadequate to cover the value of the goods. You must take reasonable care of the goods, we recommend that you follow our guidance as to the packing of the goods and method of delivery (to reduce the risk of damage or loss).
7.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the goods from you, we will charge you the direct cost to us of collection.
7.5 How we will refund you. We will refund you the price you paid for the goods, by the method you used for payment. However, we may make deductions from the price, as described below. Where we have reasonable grounds to suspect payment has been made fraudulently or using the proceeds of crime, we shall not be liable for any associated reasonable delay in making a refund.
7.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price to reflect any reduction in the value of the goods (including any associated items which were included when we sold the goods to you), if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way or we have not received all the goods (including associated items original sent to you), you must pay us an appropriate amount. Please note that associated items supplied with a watch form a material part of the overall value of the watch.
7.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
7.7.1 If we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the goods back from you (including all associated items which were included when we sold the goods to you) or, if earlier, the day on which you provide us with evidence that you have sent the goods (including associated items) back to us. For information about how to return goods to us, see clause 7.2.
7.7.2 If we have agreed to collect the goods from you, your refund will be made within 14 days of your telling us you have changed your mind.
8 Our rights to end the contract
8.1 We may end the contract if you break it. We may end the contract for goods at any time by writing to you if:
8.1.1 you do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due; or
8.1.2 you do not, within a reasonable time, allow us to deliver the goods to you or collect them from us.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for goods we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9 If there is a problem with the goods
9.1 How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can telephone us on 020 7495 4882 or write to us at info@watchclub.com or 4 & 5 Royal Arcade, 28 Old Bond Street, London W1S 4SD. Alternatively, please speak to one of our staff in-store.
9.2 Your legal rights. We are under a legal duty to supply goods that are in conformity with this contract. Advice about your rights is available from Citizens Advice website www.adviceguide.org.uk. Nothing in these terms will affect your legal rights.
9.3 Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods you must either return them in person to our store, post them back to us or (if they are not suitable for posting) allow us to collect them from you. When returning the goods you must include all associated items that were included when we sold the goods to you. You must take reasonable care of the goods. We will pay the costs of postage or collection. Please call us on 020 7495 4882 or email us at info@watchclub.com for a return label or to arrange collection. We will also be able to provide guidance on the return process, in particular because we are able to obtain specialist insurance which requires advance notification to the insurer and the processing of the return in accordance with the insurers requirements.
10 Warranty
10.1 Pre-owned goods are, where stated at the time of sale, subject to The Watch Clubâs warranty which runs from the date of delivery to the second anniversary of the date of delivery. The terms of the warranty are set out at: https://www.watchclub.com/our-services.
10.2 The warranty is in addition to your legal rights.
11.1 Where to find the price for the goods. The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct. However please see clause 11.4 for what happens if we discover an error in the price of the goods you order.
11.2 Currency. All prices are expressed in pounds sterling. Payment must be made in pounds sterling and any refunds will also be made in pounds sterling. You agree to accept all exchange rate risks and bank charges associated with your payment or refund which arise on conversion from or to another currency.
11.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
11.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the goodsâ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the goods' correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
11.5 When you must pay and how you must pay. We accept payment with Visa, Mastercard and Amex. You must pay for the goods before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you.
11.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after court judgment. You must pay us interest together with any overdue amount.
11.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly-invoiced sums from the original due date.
12 Our responsibility for loss or damage suffered by you
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods including the right to receive goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective goods under the Consumer Protection Act 1987.
12.3 We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13 How we may use your personal information. We will only use your personal information as set out in our website https://www.watchclub.com/privacy.
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the law of England and Wales and you can bring legal proceedings in respect of the goods in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the goods in the Scottish, English or Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in the Northern Irish, English or Welsh courts.
